Policy

1) Payment Method

dearxmas.com is an E-commerce website that accept VISA and MASTERCARD Payment through credit card and Debit card.

2) Company description

  • Dearxmas.com sub division of Roop Tech Engineering provides general retail goods to Mauritian customers only.
  • We promote local businesses on the website such as: booking of services.

3) Return and Refund

  • All payment are done in corporation with SBM (State Bank Of Mauritius).
  • All customers transactions are stored in Roop Tech & Engineering LTD business account in SBM.
  • In case of product dissatisfaction the particular customer must personally contact dearxmas.com on dearxmas2020@gmail.com to request for refund within 3 days after delivery.
  • Product must be approved by officer in charge before proceeding the refund.
  • Refund will only be done through Bank-to-Bank Transfer.

4) Contact

Address: Mont-Fertile, New-Grove

Whatsapp: +230 5843 5433

Email: dearxmas2020@gmail.com

5) Delivery Policy

  • After orders are received, purchased goods will be delivered (Door Delivery) to the customers given address inserted in the customer personal account or at products check out.
  • Delivery will be done within 5 Business/Working days.

6) Data Privacy Policy

  • ALL CUSTOMERS DATA ARE CONFIDENTIALLY KEPT IN ROOP TECH & ENGINEERING LTD SERVER.
  • WE ONLY COLLECT: 1) CUSTOMER NAME, 2) CUSTOMER DELIVERY ADDRESS, 3) PURCHASED GOODS/ITEMS, 4) CONTACT NUMBER, 5) CUSTOMER E-MAIL.

7) Requirements

  1. Minimum purchase = Rs 500.00
  2. Free Delivery for Clothes and hardware.
  3. Groceries: Rs75.00 delivery cost.
  4. Our customer service will soon contact you by Phone or Email to send you our MyT money QR code for payment or payment can be done by MCB Juice through Transfer (+230 58435433)
  5. Your order will start be processing Now and delivery will be done to your door steps by dearxmas team after the payment in done accordingly. We generally deliver within 24-48 hours in the south of Mauritius and deliver between 1-4 working days in the Northern part of Mauritius.